Name: Cozy House
Address: FR

Question 1

Can I cancel my reservation?

Accepted Answer

- More than 15 days before your arrival: full refund. - Between 7 and 15 days before your arrival: 50% refund of your reservation. - Less than 7 days before your arrival: non-refundable.

Question 2

What happens if Cozy House cancels my reservation?

Accepted Answer

For your safety, in case of a weather alert or technical issue, Cozy House reserves the right to cancel your stay. You can then reschedule your stay within the next 12 months or request a refund. No other financial compensation can be claimed.

Question 3

What are the refund policies?

Accepted Answer

- More than 15 days before your arrival: full refund. - Between 7 and 15 days before your arrival: 50% refund of your reservation. - Less than 7 days before your arrival: non-refundable.

Question 4

What are the refund policies?

Accepted Answer

- More than 15 days before your arrival: full refund. - Between 7 and 15 days before your arrival: 50% refund of your reservation. - Less than 7 days before your arrival: non-refundable.

Question 5

How does check-in work?

Accepted Answer

An email will be sent to you before your arrival with all the instructions to reach the accommodation, the entry code, and the location of the parking space.

Question 6

How does check-out work?

Accepted Answer

All instructions are provided on visual aids before leaving the Cozy House, mainly concerning tidying up and ensuring everything is left in good condition.

Question 7

What if I arrive late for check-in?

Accepted Answer

It’s not a problem, you can enter by yourself. Everything is well-lit and easily identifiable.

Question 8

Are there any additional fees for late check-out?

Accepted Answer

We reserve the right to charge additional fees.

Question 9

Can I come with children?

Accepted Answer

The accommodation is only designed for two people, but if you have a baby bed, it is possible.

Question 10

Can I bring my dog?

Accepted Answer

No, pets are not allowed.

Question 11

Can I enhance my stay with breakfast, appetizers...?

Accepted Answer

Depending on the Cozy House, you can book a meal or breakfast. This information is indicated for each Cozy House.

Question 12

Can I smoke in the Cozy House?

Accepted Answer

No

Question 13

Are the Cozy Houses well-ventilated in summer?

Accepted Answer

Being in the mountains, it is quite cool. Make sure to open the Cozy House.

Question 14

Are the Cozy Houses available in winter?

Accepted Answer

Yes, with two heating systems: electric radiator and some Cozy Houses have a wood stove.

Question 15

Are there activities to do around the accommodation?

Accepted Answer

Yes, they are indicated both on the digital guide and on visual aids, such as hiking, trails, and bike routes.

Question 16

What amenities are available in the Cozy House?

Accepted Answer

Everything essential for living and relaxing: fondue and raclette machines. Some Cozy Houses are equipped with a Nordic spa, Nordic sauna, yoga and sports equipment, and a meditation box.

Question 17

Is there a Wi-Fi connection available?

Accepted Answer

No, but there is network coverage.

Question 18

Are bedding and towels provided?

Accepted Answer

Yes. However, you can bring your own bathrobes for the Cozy Houses with a spa and sauna.

Question 19

Is it possible to have a barbecue?

Accepted Answer

Some Cozy Houses have a brazier or a barbecue. This information is included in each Cozy House presentation.

Question 20

How far can I park from the Cozy House?

Accepted Answer

A parking space is always provided next to the accommodation.

Question 21

How far is the Cozy House from civilization?

Accepted Answer

The environment is often rural, but civilization is never far away.

Question 22

Is it in a dangerous area?

Accepted Answer

No

Question 23

How do I get to the Cozy House by public transport?

Accepted Answer

It depends on each Cozy House, we advise you to inquire in advance.

Question 24

Are there shops or restaurants nearby?

Accepted Answer

Yes, always within 15 or 20 km. Everything is indicated on the digital welcome guide.

Frequently Asked Questions

Booking and Cancellation

Check-in and Check-out

Stay and Accommodation

Access and Location